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New Merseyside Police General Enquiry Office opening times

Merseyside Police is changing the opening hours of its General Enquiry Offices (GEO) across the county on 15 April 2019.

The change follows an extensive review of the GEO service by the force, which found that front line police officers were frequently having to provide cover in the GEOs to keep them open to the public. This meant that the force was having to take police officers off the streets of Merseyside, preventing them from responding to emergency incidents.

The review also identified that the number of people visiting GEOs across Merseyside has significantly reduced in recent years. On average, just one customer per hour attend GEOs in the force, although some GEOs have a higher footfall than others.

To prevent the force from having to backfill the GEO service with frontline officers who should be out on the streets protecting our communities a decision was made to change the GEO opening hours in February 2019, whilst the force sought to recruit additional staff to provide a more sustainable GEO service.

The additional staff have now been recruited and from Monday, 15 April the opening hours of GEOs across Merseyside will be as follows:

Birkenhead, St Anne Street, Southport, St Helens and Huyton will be open between 10am and 6pm Monday to Saturday
• Wallasey, Marsh Lane, Admiral Street, Walton Lane, Speke, Kirkby and Newton-le-Willows will be open between 10am and 6pm Monday to Friday
The public will also have access to Community Police Stations that have been introduced across Merseyside. These provide an additional service in our local communities.

Deputy Chief Constable Serena Kennedy, said: “The GEO service is only one way in which the public can contact us, we have community police stations across Merseyside and at the start of last year we introduced a dedicated social media desk in our call centre giving the public the ability to contact us online 24 hours a day, seven days a week, to report non-emergency incidents, or to ask for advice. In the last 14 months the desk has dealt with an average of 2500 contacts every month.