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Patients’ Covid feedback shapes future of hospital physiotherapy

Changes hospital physiotherapists made to cope with the Covid-19 pandemic are now shaping the future of the care they give.

The Joint Health Team at Southport and Ormskirk Hospital NHS Trust turned to video conferencing, YouTube and other online methods to help treat and advise patients throughout the lock-down.

The team provides specialist assessment, investigations and treatment for patients across Southport, Formby and West Lancashire with musculoskeletal conditions (problems with muscles, joints or spine). But because of the pandemic, they were unable to see patients in the usual way, despite their services being essential for many.

The service, which includes specialist physiotherapy consultant, specialist doctors and consultants in musculoskeletal medicine, specialist physiotherapists, advanced practice physiotherapists, and podiatrists and specialist occupational hand therapist, looked to other ways to help their patients.

With some staff redeployed, remaining team members dug out their devices and took to the internet to provide education sessions, advice services and even circuit classes via video link.

Specialists are also now able to assess patients’ condition in a virtual way and offer further support about how they can continue their treatment at home via instant messaging.

Laura Atherton, Consultant Musculoskeletal (MSK) Physiotherapy Practitioner, said: ā€œAt the start all we really had was a phone to talk to our patients. But as things developed and we started to use instant messaging and video, we began to get really good feedback from people.

ā€œWe began using something called ā€˜digital supertrack’ which allowed us to review people’s progress through their mobile device and then recommend changes to their treatment or different exercises to move-on to – all through instant messaging.

ā€œIn fact, this has been so popular that, we are now looking at how we can continue this virtual work with patients when we return to more ā€˜normal’ times.

ā€œWe were able to run a number of classes about pain, the social aspect of living with an MSK condition and also help both individuals and groups with their exercise and physical programmes.

ā€œIt just goes to show that people not only embrace new ways of working but often actually prefer doing things in a different way. We are very keen to explore how we can continue to work in a more flexible way in the future.ā€

Council car parks & street parking operations resume in Sefton

Many Sefton Council car parks have remained open even during lockdown. With the exception of park and ride and multi storey car parks, all other council-run car parks are now fully open and charges will apply to these car parks and on-street parking.

Motorists are reminded that they can pay for parking by phone at most locations. They are also being  urged to sanitise thoroughly is they do use a pay & display machine.

The authority however is not responsible, nor has any control over the operation of privately owned car parks.

Civil Enforcement Officers will be following all guidance on social distancing. These officers are providing a vital and much needed service to ensure our borough’s incredible emergency services and NHS staff are able to freely move throughout Sefton without obstruction.

We know the vast majority of our residents will appreciate that this is an important service and that our operatives are simply doing their job.

However we will not tolerate any abuse, either verbal, written or physical, towards officers who are simply carrying out their day to day duties.

Moreover, we would not expect significant numbers using these car parks as the vast majority of our residents should be staying at home, in alignment with the national guidance.

 

Sefton reiterates support for shielding residents across borough

Sefton Council is reminding anyone who has been contacted by their GP or the NHS and told they should be shielding that they are entitled to Government Coronavirus support.

This means they can get a range of help including food parcels, prescriptions and essential supplies.

To get this support they need to register either online at www.gov.uk/coronavirus-extremely-vulnerable or by phoning 0800 028 8327.

People can register themselves or on behalf of someone else such as a friend, relative or neighbour.

Residents of Sefton Borough who aren’t able to get the care they need from family, friends or neighbours can also get support seven-days-a-week, from 8am until 8pm, by calling the Council’s team on 0345 140 0845.

They can help with things like urgent food deliveries, prescription collection, support with online services such as a Wi-Fi Connection or help with emails or even just a friendly call to help people cope with loneliness

Staff taking calls we will try to match callers’ needs as far as possible with the support available, and currently aim to respond to requests within three working days.

People wanting help locally can also use the form at https://forms.sefton.gov.uk/covid19referral but should note that is only being monitored during regular office hours so a response may take longer.

The Council is also reminding people that when they seek help they should only do so from people you know and trust and that they should only give cash to someone you know and trust as well.

Bank cards and PIN numbers should never be given to anybody and personal health or care details should never be shared with anyone unless they are from the NHS or the Council.

 

Coronavirus testing facilities supports Sefton key workers to return to work

A pilot mobile testing site in Southport is now offering tests to key workers, and the people they live with, if they have Coronavirus (Covid-19) symptoms.

Over the next two days, key workers who are self-isolating (either because they themselves or the people they live with are experiencing Covid-19 symptoms) can be tested, enabling people in vital roles to return to work sooner if they test negative.

Employees who are eligible for testing will be contacted by their employer or can contact their employers to request a test, either on behalf of themselves or a family member / someone who lives in their household.

Eligible candidates are people aged over 18 who are symptomatic but not so ill that they can’t work, or family members causing a key worker to need to self-isolate until Covid-19 can be ruled out. Anyone who is too ill to work will not be tested.

Cllr Ian Maher, Leader of Sefton Council, said: ā€œI’m proud that the very first pilot testing facility in Cheshire and Merseyside is taking place in Southport.

“Sefton Council, working closely with our partners across the borough, have been identifying those key workers who meet the strict criteria for testing, so that they can be tested for Covid19 in a safe and accessible way.

“Our dedicated workforces want to be at work, supporting our local communities, and those who test negative will be able to return to the vital roles they play in the fight against Coronavirus.ā€

Residents warned to be on their guard against illegal money lenders

Residents across Sefton are being urged to be on their guard against unscrupulous loan sharks who may try to exploit the coronavirus outbreak and prey on people’s financial worries.

Loan sharks charge extortionate interest rates and often intimidate, threaten and trap vulnerable victims in a cycle of fear and violence.

These criminals may seem friendly at first but borrowing from them could have serious consequences for your family.

Some lenders have been known to take a victim’s passport, driving licence, benefits and bank cards as security for the loan, and many begin to make their borrowers feel threatened or intimidated. Some even become violent towards their victims if they fail to pay, leaving them terrified.

Cllr Trish Hardy, Sefton Councuil’s Cabinet Member for Communities and Housing, said: “Loan sharks are a scourge on any community regardless but to see this kind of callous and predatory behaviour during these difficult times is particularly shocking.

ā€œThe Council is fully committed to highlighting the issue of loan sharks so that we can tackle those responsible.

“By working with a number of other organisations, we can make sure that our resources are more effectively targeted to help victims or anyone affected by this illegal activity.”

The government-funded England Illegal Money Lending Team (IMLT) has the power to investigate and prosecute loan sharks.

Since 2004, the team has helped more than 29,000 people like Becky escape the misery of loan sharks. They have also prosecuted nearly 400 loan sharks and written off more than £75 million worth of illegal debt.

The Stop Loan Sharks confidential helpline service (0300 555 2222) remains open 24 hours a day and staff are continuing to provide specialist information and support for victims.

You can report a loan shark to them in full confidence and completely anonymously.

Tony Quigley, Head of the England Illegal Money Lending Team, said: ā€œWe are launching this awareness drive now as more people may be under increasing financial pressure due to the coronavirus pandemic.

ā€œLoan sharks prey on the most vulnerable and will intimidate, manipulate and trap people into a debt spiral. I urge residents to remain vigilant and watch out for illegal money lenders trying to take advantage during these difficult times.

ā€œIf you are struggling for financial help then credit unions offer a safe and easy place to turn for advice and support. You can also get help and discuss your options with organisations like Citizens Advice, StepChange and the Money Advice Service.ā€

How to protect yourself and report loan sharks operating in your community:

1. Do not accept cash loans, even if the lender seems friendly or helpful as they may ask for unrealistic and unaffordable payments in return.
2. Avoid loan sharks at all costs and consider other options if you need to borrow money. Credit unions offer ethical savings and loans to local communities. Find a credit union near you – www.creditu.co.uk
3. To lend money lawfully you must be authorised by the Financial Conduct Authority (FCA). You can search the FCA Financial Services register to check if the lender is legal at register.fca.org.uk. If you have already borrowed money from someone who isn’t FCA authorised, you haven’t broken the law, they have.

If you have been the victim of a loan shark, contact the Illegal Money Lending Team in confidence on 0300 555 2222 or report online at www.stoploansharks.co.uk.

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