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Good news for Bootle as One Stop Shop reopens

Sefton Council are delighted to announce details for the reopening of Bootle One Stop Shop.

The Stanley Road One Stop Shop has been closed for nearly 6 months, since the national lockdown in March. However, with the introduction of a range of new measures designed to keep customers and visitors safe, and a comprehensive risk assessment in place, the One Stop Shop will now reopen on Monday 14th September.

New opening hours (10am – 4pm, Monday to Friday) and an appointment only system won’t be the only changes customers will notice.

There will no longer be a cash or card facility at payment kiosks, card payments can be made using the Council’s automated phone service or online payment facility. Direct Debits can be set up for Council Tax payments.

The One Stop Shop will also not be offering any taxi licencing appointments in the first weeks following reopening. However significant improvements have been made to the online service on the Council website and anyone who has any questions or issues in relation to taxi licencing can email Colleagues at the Sefton Council contact centre cannot assist with taxi licencing queries.  The Council Taxi Licencing Team have had ongoing conversations with Trade Representatives to make them aware of these changes.

Fewer booths (down to 6 from 11) mean customers will no longer be allowed to drop in – all visitors must pre-book a 30-minute appointment by calling 0345 140 0845.

72 appointments are available each day with the last appointment at 3.30pm. Appointments will be focussed on supporting vulnerable customers wishing to claim Benefits and Emergency Limited Assistance Scheme (ELAS).

Visitors are asked to be on time, any late arrivals may risk losing their appointment slot, and with no waiting area available, visitors are asked not to arrive too early and to attend alone where possible.

Public toilets will not be available.

Visitors will be required to wear a face covering and ensure social distancing; hand sanitiser stations will be provided, and anyone with any covid symptoms, including a temperature, is asked not to enter the building.

The Council appreciates that some of these changes may cause frustration for some customers, but ask that One Stop Shop staff are treated with respect. Please be patient, be kind.

Plans are in place to reopen a One Stop Shop service in Southport soon, and details of the reopening will be available in the coming weeks.