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My Sefton website accessibility statement

Sefton Council aims to provide information on this website that is accessible to all who use it. Our website accessibility statement outlines improvements we will make to ensure we achieve these aims.

The statement covers only the My Sefton news website and our e-forms while other Sefton Council websites linked to this site have their own accessibility statements.


What is an accessible website?

An accessible website can be used by everyone, regardless of their abilities or the method they choose to access it.


Is this website accessible?

Most of this website is accessible using a wide range of devices, but we know that the following issues currently exist when using the site:

  • Difficulty skipping content
  • Screen readers have difficulty using links
  • Search function can be confusing for those using accessibility software
  • When using keyboard navigation, not all functions are available while many control functions aren’t highlighted
  • Contrast between text and background colour for headings and sub-headings, means it can be difficult for users with moderate visual impairments using the website
  • PDFs require headings


Feedback and contact information

Please contact us if you have an accessibility query including:

  • if you are experiencing issues with accessing information or using the website
  • if you find an accessibility problem not listed on this statement
  • if you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Get in touch by emailing  and we shall try to find an alternative for you. 



Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (external link).


Technical information about accessibility on this website

Sefton Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is not compliant with the Web Content Accessibility Guidelines 2.1 AA standard. The non-accessible sections are listed below:

  • 3.5 Identify Input Purpose: Identify the purpose of fields programmatically
  • 4.3 Contrast (Minimum): Ensure text has sufficient contrast
  • 4.7 Focus Visible: Ensure controls change appearance when they are selected


What we are doing to improve this website

The accessibility issues listed above are development and design issues that will be fixed with the planned redesign of the Sefton Council website, which will absord the My Sefton website and be programmed following accessibility guidelines to be compliant with AA criteria and wherever possible, WCAG AAA criteria, and absorb My Sefton as part of its News section


Disproportionate burden

The redesign of the Sefton Council website is not feasible by September 23.


Preparation for this accessibility statement

This statement was first prepared on August 25, 2020

This statement was updated on September 22, 2020

Good news for Bootle as One Stop Shop reopens

Sefton Council are delighted to announce details for the reopening of Bootle One Stop Shop.

The Stanley Road One Stop Shop has been closed for nearly 6 months, since the national lockdown in March. However, with the introduction of a range of new measures designed to keep customers and visitors safe, and a comprehensive risk assessment in place, the One Stop Shop will now reopen on Monday 14th September.

New opening hours (10am – 4pm, Monday to Friday) and an appointment only system won’t be the only changes customers will notice.

There will no longer be a cash or card facility at payment kiosks, card payments can be made using the Council’s automated phone service or online payment facility. Direct Debits can be set up for Council Tax payments.

The One Stop Shop will also not be offering any taxi licencing appointments in the first weeks following reopening. However significant improvements have been made to the online service on the Council website and anyone who has any questions or issues in relation to taxi licencing can email Colleagues at the Sefton Council contact centre cannot assist with taxi licencing queries.  The Council Taxi Licencing Team have had ongoing conversations with Trade Representatives to make them aware of these changes.

Fewer booths (down to 6 from 11) mean customers will no longer be allowed to drop in – all visitors must pre-book a 30-minute appointment by calling 0345 140 0845.

72 appointments are available each day with the last appointment at 3.30pm. Appointments will be focussed on supporting vulnerable customers wishing to claim Benefits and Emergency Limited Assistance Scheme (ELAS).

Visitors are asked to be on time, any late arrivals may risk losing their appointment slot, and with no waiting area available, visitors are asked not to arrive too early and to attend alone where possible.

Public toilets will not be available.

Visitors will be required to wear a face covering and ensure social distancing; hand sanitiser stations will be provided, and anyone with any covid symptoms, including a temperature, is asked not to enter the building.

The Council appreciates that some of these changes may cause frustration for some customers, but ask that One Stop Shop staff are treated with respect. Please be patient, be kind.

Plans are in place to reopen a One Stop Shop service in Southport soon, and details of the reopening will be available in the coming weeks.

Festival of Ideas heads for Bootle

New project, backed by Sefton Council, aims to give residents a say in how to ‘build back better’.

Sefton Council has launched a new call for ideas to inspire the ‘Build Back Better’ ethos sweeping the country in the light of the Covid-19 pandemic.

The council – Liverpool City Region’s Borough of Culture 2020 – sponsored the project, which is being delivered by maker space and social enterprise Make CIC, and social economy business support community, Kindred.

The ‘Festival of Ideas’ will inspire local people to share ideas related to five themes – ‘making and selling’; ‘food and growing’; ‘music and culture’; ‘health and wellbeing’ and ‘spaces for change’.

Following an initial programme to inspire people to think about their ideas, the organisers will support people to develop their ideas, which are then put forward for a share of a £6k development fund.

Bootle Festival of Ideas will also ask local people what they’d like to see in the area, creating citizen-led impetus for change.

Make co-founder Liam Kelly says:

“Bootle is brimming with ideas and this festival is an opportunity for people to bring their ideas to the table and tell us what ‘build back better’ means. The Coronavirus pandemic has exacerbated challenges faced by our region’s town centres and Bootle is no different. But we firmly believe that the people who live, work and socialise there are the ones who have the ideas to overcome the challenges. Some ideas may benefit from a small starter grant to give it a try! Others may find what they need by coming together to collaborate. We’re looking forward to celebrating everything great about Bootle.”

Cllr Trish Hardy, Sefton Council’s Cabinet Member for Communities and Housing, said:
“The Festival of Ideas is a unique opportunity, amidst the chaos of the last few months, for Sefton residents to bring about positive changes to their own lives, to their communities and our culture.

“We are a borough that offers it all, Sefton has something for everyone, and this festival is a truly exciting way of bringing people together to talk through ideas and innovations, share opportunities and feel inspired.

“When we first looked in to having a Festival of Ideas, we originally had a very different format in mind. We’ve had to react quickly to rapidly unfolding events and take an entirely new approach to the Festival of Ideas. Similarly we successfully delivered much of our Borough of Culture programme digitally and virtually, and so we’ve taken the learning and applied it here, moving to a digital approach to the festival of ideas too. So, for everyone staying safe at home, you can still get involved as we’ll be presenting a programme of
live-streamed events via Zoom.”

Cllr Marion Atkinson, Sefton Council’s Cabinet Member for Regeneration and Skills, said:
“Sefton is known for its entrepreneurial and enterprise culture, and is home to businesses of all sizes, from international organisations and small start-ups to social enterprises and community organisations. Our objective with the Festival of Ideas is to enhance Sefton’s  reputation as a borough of ideas and innovation.

“Working with Make CIC we will be hosting a series of online events over a whole month from 2nd September to the 2nd October, with further events and exhibitions in the planning following that.

“With five key focus areas covering very real issues and challenges such as health in our local communities, or transforming unused buildings and forgotten spaces, to inspiring a new generation of artists, musicians and poets, the festival provides opportunities for Sefton
residents to share concepts, swap insights and trade opinions.

“We want to champion the next big things and help local people get new ideas off the ground, so they can seize new opportunities to make a positive difference to our beautiful borough.”

Festival of Ideas was run in Wirral in 2017, supporting a number of projects across the borough which have grown and developed into businesses, including Future Yard, Origami Pulse, and the Make Hamilton makerspace.

Residents can engage with the project in the first instance by signing up for one of six introductory sessions. More details are available on the Make Liverpool website:

For more information, please contact Make CIC on 0151 601 8665 or by email:

Business clinics the perfect tonic for local entrepreneurs

Businesses and entrepreneurs across Sefton can look forward to a healthy future with the help of experts from across the world of commerce.

Sefton’s business clinics are taking place every Tuesday at The Atkinson, Southport from 10am-1pm. They are a chance to meet movers and shakers in the world of business to ask any burning questions and gain insights to help you start up your business or take it to the next level.

Officially opened by Cllr. Marion Atkinson, Sefton Council’s Labour Cabinet Member for Regeneration and Skills on September 18, the clinics are Organised by Invest Sefton, Sefton Council’s enterprise, business support and inward investment service. Sessions cover all business themes, from accessing funding to starting your business to employing the right people to make it a success and everything in between.

Cllr Marion Atkinson said: “Business is the lifeblood of our borough and we make the point that we are very much open for business. More than ever we need budding entrepreneurs to be bold and make the next step, creating jobs and opportunities for local residents and those across the Liverpool City Region.

“Making that leap into business ownership can be fraught with risk but it needn’t be if people know where to turn for help and advice. This is why an open forum to access the region’s vibrant business community is an asset you should make the most of. All you need to do is just turn up at The Atkinson.”

If you cannot make it to a business clinic, the friendly team at Invest Sefton are on hand all year round to offer advice and support to help your business grow. Contact them on 0151 934 3452, by email or visit their website.

Local companies and start ups find Sefton is open for business

Sefton Council has been spreading the message that the borough is open for business and ready for the future.

As part of a jam-packed calendar of commerce friendly events, local businesses, start-ups and budding entrepreneurs benefitted from the insight of thought leaders, successful peers from the world of business, key organisations as well signposting to funding and support to help make their ventures a success.

Organised by Invest Sefton, the enterprise, business support and inward investment arm of Sefton Council, the Sefton Economic Forum (June 8) and the Business Start Up Conference (June 20) enjoyed big turnouts during a very busy period for Invest Sefton, including the International Business Festival and the Liverpool City Region Skills Show.

The Economic Forum gave local businesses and residents the opportunity to enjoy talks from and a Q&A session with key speakers, including respected sports journalist Tony Evans; Robin Tudor from Liverpool John Lennon Airport; Rob Capleton from Liverpool International Business Festival and Head of Commissioning at Sefton Council, Peter Moore.

Organised in partnership between Invest Sefton, The Enterprise Hub and Kevin Murphy, Managing Director of host Venue Rent a Space, the Start-ups Conference saw budding entrepreneurs flock to the Bootle venue as over 50 would be business owners enjoyed “A Taste of Business”.

Hosted and curated by Kevin, a passionate advocate of local business, the event was open to anyone thinking of starting a new business or at the early stages of their new enterprise.

Attendees heard from Invest Sefton and The Women’s Organisation about the support available to them, as well as real world anecdotes and advice from businesses based at Rent a Space, including family run business Perfect Samosa, Workout Liverpool fitness gym and fashion designer Alex Meade.

Kristina Swift of Invest Sefton pictured with Kevin Murphy of Venue Rent a Space

Cllr Marion Atkinson, Cabinet Member for Regeneration and Skills at Sefton Council said:

“Sefton really is open for business and hungry to do business, as the fantastic turnout for  the Economic Forum and start-ups conference demonstrated, although the three Ps of pizza, prosecco and Peroni lager may have helped!

“In all seriousness, the Council is working tirelessly to make Sefton a place where businesses want to grow and invest, bringing jobs and prosperity to our communities. Events such as those hosted by Invest Sefton are vital part of the local authority’s role of facilitator for economic growth as we work towards our vision for the borough in 2030.

“If you are a local business, looking to go into business for yourself or bring your enterprise to our beautiful borough, make sure you contact Invest Sefton to support and advise you.”

For more information, contact Invest Sefton on 0151 934 3452, by email or visit them online

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