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Merseyside Police General Enquiry Office opening hours

Merseyside Police is currently looking at the general enquiry office (GEO) service the force provides to its local communities and how to provide the best service possible based on community needs, customer and resource demands and the changing use of technology.

An extensive review of the current GEO service found that the number of people visiting GEOs across Merseyside has reduced drastically. On average, just 1.2 customers per hour attend GEOs in the force.

Some have higher visitor numbers than others and some have very low footfall.

Sefton’s opening hours are currently unaffected by the changes.

Southport police station will be open between 8am and 10pm Monday to Saturday and 8am-5pm on Sundays.

Marsh Lane police station will be open Monday-Saturday between 8am and 10pm and closed on a Sunday.

The review found that because of staff shortages, frontline officers have often had to provide cover at the enquiry counters, preventing them from responding to emergency incidents.

As a result of the review a decision has been made to change some GEO opening times to prevent the force from having to backfill the general enquiry service with police officers who should be out on the streets, responding to emergency incidents and protecting our communities.

The force is currently looking to employ additional temporary staff to provide the GEO service
The force is currently looking to employ additional temporary staff to change the GEO opening hours (current opening hours can be found in Editors Notes below).

The public will also have access to the Community Police Stations, which provide an additional service in our local communities.

Merseyside police will communicate other updated hours when we have recruited the additional staff required to provide a further amended service across the force.

Deputy Chief Constable Serena Kennedy, said: “It’s really important to us to get the right offer for our communities and that needs to balance their needs with the demand we see for services, so we can put our resources in the right places. Year on year we have seen attendance at our general enquiry offices falling and often, because of staff shortages, frontline officers have had to provide cover at the enquiry offices, when they should have been out on the streets.

“Quite often there is a misconception when a general enquiry office is closed and people think the station is no longer operational. This is not the case.”

“In the last decade there have been many changes in technology resulting in significant changes to the way people are contacting the police.

“Now with the advent of social media, and the internet, more and more people are using social media as a contact mechanism. At the beginning of 2018 we introduced a dedicated social media desk, allowing the public the ability to contact us online 24 hours a day, seven days a week, to report non-emergency incidents online, or to ask for advice. In the last 14 months the desk has dealt with an average of 2500 contacts per month and demand has increased by 170 per cent.

“We do appreciate though that not everyone will want to talk to us on social media, so we are looking at the different ways that our communities contact us in their totality to ensure that we come up with a sustainable solution to enable the public to contact us when they need us. We will listen to feedback from our communities before we make future decisions.

“Any decisions we make will not be made lightly, but it must be remembered that since 2010 the force has lost £103m and more than 1,100 officers and staff due to funding cuts. We have already made a lot of hard decisions, but the impact of these cuts is continuing and the decisions we are having to make are getting harder. But I can assure the public of St Helens and Merseyside that our duty to protect the public remains our primary aim and we will continue to deliver the best possible service we physically can with the budget and the resources we have.”

Alternative ways to contact Merseyside Police include the force website, or @MerPolCC. Alternatively, you can call 101 for non-emergency calls, or 999 in an emergency.


Merseyside’s Police Commissioner not seeking re-election

Merseyside’s Police Commissioner has today announced she will not be seeking re-election in May 2020.

Jane Kennedy informed the Labour Party this weekend that she would not be putting herself forward for re-selection after they asked incumbent Commissioners to make clear their intentions in time for selections to take place for the next election for Police and Crime Commissioners in May 2010.

Jane became Merseyside’s first Police and Crime Commissioner on November 22nd 2012 and was re-elected to serve a second term on May 6th 2015 with 61.7% of the vote.

During her six years as Commissioner, Jane has been a vocal opponent of cuts to policing and successfully campaigned against proposed budget cuts of up to 40% threatened by the then coalition government. She has also been instrumental in transforming Merseyside Police’s stations and buildings to ensure they are fit for purpose and for fighting crime. This has included overseeing the opening of the Force’s new Operational Command Centre in Speke, which is now the region’s major centre for tackling serious and organised crime.

She has also delivered support for thousands of victims of crime, through the Victim Care Merseyside service, which provides specialist support and care for victims of some of the most serious crimes, including rape and sexual assault, domestic abuse and child exploitation.

Jane said: “I have been immensely privileged and honoured to serve the people of Merseyside as their first Police and Crime Commissioner. Merseyside Police are the most effective and efficient urban police Force in the country, so say the inspectors of HMICFRS. I have been so very proud to work alongside them as their Commissioner.

“After considering it very carefully with my family, I have come to the decision that I will not stand for re-election next May. By that point, I will have served more than seven years as PCC, and I will be ready to step back from public life and hand over the responsibilities of this hugely important job to the next commissioner.

“I have made improving efficiency and driving vital funds to frontline policing a hallmark of my time as Commissioner. I’m pleased to say that – if nothing else – compared to my predecessors, I have reduced the cost of the scrutiny of the police on Merseyside by 43%. This has saved more than £1m each and every year. Money which has gone straight to Merseyside Police.”

Sefton Cycle Chat returns by popular demand

Anyone with an interest in cycling is encouraged to attend the next Sefton Cycle Chat at the MeCycle Café on Station Road, Ainsdale.

cycle chat

The evening session, on Tuesday March 5, runs from 6pm until 8pm and is an ideal opportunity to talk about cycling issues and news around Sefton.

The latest of many regular meetings, a number of riders, enthusiasts and local groups are set to come together and debate the top topics that affect cyclists in the borough.

Special guest at the session will be road safety consultant Paul Mountford, who will update the group on cycling related initiatives by the Merseyside Road Safety Partnership.

All local cyclists will be warmly welcomed at the March session and will be encouraged to engage with their ideas and thoughts on topical matters.

If you would like further information please email or call 0151 934 4541/4808

Consultation begins on tackling Grand National ticket touting

Sefton Council have launched a public consultation to tackle the issue of ticket touting at the Aintree Grand National after a sharp rise in the practice.

The Local Authority are proposing to introduce a Public Space Protection Order (PSPO) which would make it an offence within a designated area to sell, offer for sale or advertise tickets for the three day event.

Failing to comply with the order would result in ticket touts being required to leave the area for up to 24 hours, as well as being handed  a £75 fixed penalty notice.

A consultation will now run until March 10 with residents being asked for their views on the proposed PSPO.

Cllr Paulette Lappin, Sefton Council’s Cabinet Member for Regulation and Compliance, said: “Ticket touting at the Grand National is an ongoing issue and we want to curb this unpleasant practice.

“Touts can be intimidating and their behaviour may cause distress to members of the public and racegoers during what should be a completely enjoyable experience.

“We know through evidence provided to us that there has been a significant increase in the number of touts operating during the event over the last four years.”

John Baker, Managing Director of Aintree Racecourse, said: “We would very much welcome the introduction of a Public Space Protection Order for ticket touting by Sefton Council which would make it an offence to sell, offer for sale or advertise tickets for the Randox Health Grand National outside the racecourse.

“At Aintree we pride ourselves on providing first class customer service and that starts at the perimeter of our racecourse.

“We are grateful for the support of Sefton Council on trying to eradicate these unpleasant, and often criminal, activities of touts and look forward to continuing to work closely with the Council.”

Ward Councillors, Aintree Parish Council, The Jockey Club and local businesses will also be asked to give their views on the consultation.

For more information or to give your views, please visit

To request a hard copy of the consultation please call 0345 140 0845

Essential Maintenance works on Liverpool Road, Formby

Essential underground electrical works are taking place along Liverpool Road, Formby.

Temporary signals have been installed on the road near to the Royal Public House in order to safely manage traffic during these works, which are expected to last until March 7th .

In order to ensure disruption is kept to a minimum, Scottish Power contractors will work collaboratively with Cadent Gas to ensure that the improvements are completed on schedule.

Temporary signals will also be in place in the area from March 9 to March 17 while HTM-North West undertake a waste water surface connection.

These essential works are to facilitate and support a new housing development adjacent to Liverpool Road.

While every effort has been made to ensure congestion and delays are kept to a minimum, we would advise motorists to plan their journeys accordingly.

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